Frequently Asked Questions
GENERAL | TEETH WHITENING | TOOTH GEMS
Yes it is possible! However pre-approval is required. To guarantee if we are able to travel to your location please send us a requests. We do add a travel fee which is dependant on distance.
To send a request, go to the contact page and fill out the TRAVEL FEE QUOTE form.
We will notify you by email with the update of your request status. If you're request is approved you will receive a quote on the travel fee so there are no surprises at your appointment.
If you are happy with the travel fee and are ready to book, head over to our website to book an appointment, we will be happy to provide you with our services.
General Travel Distance Fees
$20 - Scarborough, Markham, Peterborough, Millbrook, Cobourg, Port Hope
To cancel your appointment please contact us at least 24 Hours in advance from the start time of your scheduled appointment time. Cancelling less than 24 hours or no shows for your appointment time slot will incur a ($20CAD) cancellation fee for Whitening appointments and ($20CAD) for Tooth Gem appointments, charged to your payment card on file.
To reschedule your appointment please contact us at least 24 Hours before the start of your scheduled appointment time. Appointments rescheduled less than 24 Hours of your appointment time will incur ($20CAD) late reschedule fee for Whitening appointments and ($20CAD) for Tooth Gem Appointments.
For more details on appointment cancellations or rescheduling, please visit our Website Cancellation Policy.
Due to the nature of Teeth Whitening Services, We cannot provide a refund.
Any Tooth Gems that have fallen off within 2 weeks of placement can be refunded or replaced at no additional cost with the exception that the loss of tooth gem was not caused by accidental error of client (determined by an oral assessment). To begin the replacement or refund process email us at: refunds@32diamonds.ca
All personal hygiene retail products can not be refunded.
For more details on Refunds, please visit our Website Refund Policy.
We are generally closed on Saturday, however if you would like to book an appointment we will do our best to accommodate from 6pm onwards. You can reach out to us at: hello@32diamonds.ca. Please include in the email:
Your name
Exact date you want to book
Time you are booking for
Number of people
Address where you want the service
Email to be contacted
Your request will be reviewed and followed up with an email notifiying you of your request status. IF your desired date or time is unavailable, alternate Saturday dates or times may be offered for consideration.