Booking/Cancellation Policy

All individual and group services require a 20% deposit (non-refundable) to ensure a booked time slot. Deposits are applied towards the total cost of your booked service.
Tooth gem bar services require a 20% deposit (refundable under certain criteria) to ensure a booked time slot. Deposit is applied to the total cost of the booked service.

CANCELLATION POLICY

For individual and group bookings:

We ask that you please reschedule or cancel at least 48 hours (2 days) before the beginning of your appointment.
Deposits are transferable to rescheduled appointments made in accordance with our policy.
No Shows, Cancellations, and any Reschedules less than 48hours (2 days) from the start of your appointment time will forfeit your deposit.

For Tooth Gem Bar services:

We ask that you please cancel at least a week (7 days) or reschedule at least 48 hours (2 days) before the beginning of your booking.
Deposits are transferable to rescheduled bookings made in accordance with our policy.

Cancellations less than a week (7 days) before the beginning of the booking or reschedules less than 48 hours before the beginning of the booking will forfeit your deposit.

- TO CANCEL any appointment: email us at hello@32diamonds.ca

- TO RESCHEDULE less than 48hours: email us at hello@32diamonds.ca

REFUND POLICY

Teeth Whitening Services:

Due to the nature of the service being performed, Whitening services cannot be refunded if the client is dissatisfied with results, as results vary for each person and are not guaranteed.

Tooth Gem Services:

(Only Applicable to Semi-permanent tooth gems.)

Any Tooth Gems that have fallen off within 2 weeks of placement can be refunded or replaced with a gem of equal value at no additional cost with the exception that the loss of tooth gem was not caused by accidental error or intentionality of client (determined by an oral assessment).
Outside of the 2 weeks warranty, tooth gems are not refundable. (Some exceptions by apply on a case by case basis)
To begin the refund or replacement process, please email us at refunds@32diamonds.ca

Retail Products:

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If you have any questions about the cancellation policy, please email us at support@32diamonds.ca

Upon booking an appointment, all customers or clients agree to these terms, conditions and policies by using or being on the website 32diamonds.ca

Fully Mobile Studio - Servicing the Regional Municipality of Durham